POLICIES

PAYMENT & FAILURE

Please find below list of payment option available with winnipeg store.
Payment Option

Credit Card / Debit Card
Net Banking - SBI, ICICI Bank, HDFC Bank, OTHER Banks.
Wallets - Paytm.
Cash On Delivery
GOOGLE-PAY
PHONE-PE

Payment Failure

If you have made a succuessful payment and have not received an order confirmation, please follow the below steps. If you successfully made the payment and not been diverted back to website, please email the screenshot along payment details on satiate. winnipeg store@gmail.com
If the payment had been deducted from your bank account / credit card but reflected as failed on our payment gateway, please email us the screenshot of statement with your transaction date/time and details. Confirmation received from Payment Gateway would be final.

No Return Disclaimer

During the summers couverture and compound chocolate or other chocolate materials will melt and leak in transit. By purchasing these product you agree that return will not be accepted for these products.

General Return Condition

In general, an item may be eligible for return within the applicable return window if it fulfils one or more of the following conditions: Was delivered in a physically damaged condition. Has missing parts or accessories
Is different from what was ordered
Should be informed within 6hrs post-delivery to winnipeg store team
Categories marked as "non-returnable" cannot be returned, view the list above.
All items must be returned in their original condition, with price tags intact, user manual, warranty cards, original accessories and in the original manufacturer’s box/packaging as delivered to you and shouldn’t be opened or used.
Replacement is available based on seller’s decision, if the seller don’t have the stock or replacement is not possible, then customers would be refunded.

Return Acceptance Condition

Wrong Order
Wrong Product
Product doesn’t matches with the information shown on website Damaged Shipment / Return in Case of Tampered Packaging – Customer should take pictures and share it with us within the above given time frame

Return Process

Should be informed within 6hrs post-delivery to winnipeg store team On receiving the request the seller would review, speak to customer (if required ) and accept or reject based on case of request
On Return Approval – Return process would start and pickup request would be generated.
On receiving the product at seller’s warehouse the seller would again verify the product and approve/reject.

Return Rejection

If product original packaging have been opened
If the product have been opened
If product is used
If the product is damaged due to poor handling by customer
If the product have been replaced with some other product while returning

Refund

After the return is accepted the refund is processed within 5 to 10 working days. Refunds above Rs 5,000 can take upto 10 to 15 days to process it. Refund would be made directly to customer’s Bank Account or original payment method

ORDER CANCELLATION

Customer’s can cancel order within 6hrs
Order cannot be cancelled once shipped
Order can be cancelled if delayed beyond 90 days.
Cancellation charge of 15% + Applicable GST would be levied against all order cancelled by users.
After the order is processed/shipped - 40% + Applicable GST would be levied again all order cancelled by user.
Along with customer will have to pay both forward and return shipping cost to seller for replacement/cancellation/return.
Seller’s can cancel order on account of non-availability of stock or any other reason winnipeg store / Seller can cancel an order in case of natural calamities, strike or unforeseen condition Any type of misbehaving with our delivery professional would lead to suspension of your account and order cancellation.

PROMOTIONS

Offers are open for residents of India only.
Offers are not transferable.
Employees of Seller / winnipeg store and its affiliates / subsidiaries, associated agencies, participating operators and their immediate family members and relatives are not eligible for the offers.
Offers cannot be clubbed together.
The promotions are governed by the laws of India and any disputes arising out these are subject to the jurisdiction of the courts of Delhi only.
Failure by winnipeg store/Seller to enforce any of these rules in any instance(s) shall not give rise to any claim by any person.

SHIPPING & DELIVERY

Shipping Cost Min order for FREE shipping might be applicable seller to seller store.
Most of the product has free shipping, but some product might have additional shipping cost and would not be eligible for min order condition.
Shipping Seller can either ship using their own logistic service provider or using winnipeg store' 3rd Party logistic service provider.
In case of self-ship the tentative shipment duration is 5 to 7 working days.
In case the seller is using winnipeg store' logistic services the shipment duration is between 2 to 5 working days.
If you are ordering chocolate or ingredients don’t order during long holiday or weekend.
Long holiday might delay the order beyond 10 to 15 days.
Shipment might get delayed due to any natural calamities or unforeseen circumstances winnipeg store or its sellers do not take any responsibility of delivery made to customer"s friends or relatives or 3rd party addresses.
winnipeg store do not take responsibilities of delay in delivery due to 3rd party logistic service provider or its sellers.
Due to excessive heat in the city - chocolate products such as chocolate decoration, couverture etc. might melt during May-Sep
If the customer refuse to accept an order and later wish to get it delivered again, the customer will have to pay DTO (Deliver to Origin) charge along with delivery charges for 2nd delivery with min Rs 300 or actual whichever is higher.

RETURN SHIPPING & DOCUMENTATION

Return Shipping Return Shipping is only available if the seller uses winnipeg store' logistic network
Return Shipping is available based on return pickup availability on your Pincode

Self Return

If the Return Pick-up option is not available in your area or if you choose to return the item yourself, select Self-Return to Seller’s Return Centre. Include the required return documentation with your package. You can return the package using any courier/ postal service of your choice, the shipping cost had to be paid by the customer which can be refunded afterwards on certain terms and conditions.

Return Packaging

It is customer’s responsibility to either pack the product in original shipped packaging or use a steady packaging for shipping to ensure the product is not damaged during transit.
Return Order Documentation - Return Pick-up
A copy of invoice highlighting the items being returned (hand over to the courier representative)
Declaration of item details, value and return reason (hand over to the courier representative)
A return label with winnipeg store tracking barcode (paste on the package)

Return Order Documentation - Self Return

A copy of invoice highlighting the items being returned (include inside the package) Declaration of item details, value and return reason (paste on the package) A return label with winnipeg store tracking barcode (paste on the package) Note: If you do not have a printer, you can also hand-write the declaration and return address (generated in the Seller’s Returns Support Centre) and use the original invoice or a copy, highlighting the items being returned.

PRODUCTS

Please find below the standard terms & conditions for products ordered on winnipeg store. Customer"s can expect a shelf life of 50% to 75% for Chocolate & ingredients sold on winnipeg store. In case you have received an expired product, report it to Bakerykart team at satiate. winnipeg store@gmail.com within 6hrs of delivery

WARRANTY TERMS

Please find below the standard warranty terms. Warranty Please refer to warranty status before placing the order. Warranty is covered as per the original product warranty either being offered by Brand or Seller. winnipeg store doesn’t take any responsibilities of warranty. Warranty covers only manufacturing defect A valid warranty card and invoice are essential for protecting your warranty rights Your warranty is only valid under normal use of your product. All man-made damages and any of the following conditions are out of free warranty. Duration of Warranty depends on brands and products you are buying, please refer to warranty information mentioned against each product. winnipeg store shall not be liable for any loss or damages, including consequential, indirect and incidental damages, arising out of the use of or inability to use the product or for breach of any express or implied warranty or condition on the product

What does warranty don’t cover

Chocolate, Ingredients & Packaging Categories don’t carry any warranty. External damages (including wear, tear, and scratches) are not entitled to the warranty. Any problem that is caused by abuse, misuse is not covered. Scratches, stains, pitting, discoloration, deterioration, warping or damage from overheating are not covered by warranty This warranty is for the original consumer purchaser only. It is not transferable and proof of purchase must be verified.

USER GENERATED CONTENT

Please find below the terms for user generated content. What can I contribute You can list your FREE Profile on winnipeg store (after formal approval by winnipeg store team) You can contribute recipes, blogs, tips etc on our platform. Basic Guideline for Contribution Post high-quality images for profile, gallery, recipes & blog. Do not post any watermark images or content on winnipeg store. You must own and have rights to content that you publish on winnipeg store. Do not upload any unsolicited or unauthorized advertising, promotional materials, contact information, spam or other form of solicitation. Do not Violate any applicable law or regulation. For terms & condition for User Generated Content, please refer to winnipeg store website terms & condition.